Want to understand Yapsody fee invoices?

A) How Yapsody Invoicing Works

• Billing Cycle: The billing month runs from 12:00 AM GMT on the 1st day of the month to 11:59 PM GMT on the last day of the month.

• Monthly Calculation: Invoices are based on when the ticket is sold, not when the event occurs.

• Fee Structure: Fees typically consist of a flat per-ticket fee plus a percentage of the net ticket price. These rates vary by country, currency, and your specific Yapsody Tier (Base, Gold, Platinum, or Elite).

For Example:- 

• You sell 400 tickets in January for an event taking place in February.

• Your January invoice (generated on February 2nd) will charge fees for those 400 tickets.

• If you sell 600 tickets in February but refund 20 tickets that were originally sold in January, your February invoice will charge for 580 tickets (600 new sales minus 20 refunds).

Important Dates and Notifications

Invoice Issuance: Invoices are generated by the 2nd day of each month.

Notifications: We notify account Owners and Admins via email. Additionally, a "Bill Pending" pop-up will appear when you log in to your Virtual Box Office.

Due Date: Invoices are due 10 days after they are generated.

Late Payments: Accounts with overdue invoices are subject to suspension. We send reminder emails and display dashboard alerts as the due date approaches.

Click an invoice number to see its Invoice Summary, which includes a breakdown by Event & Performance. You will see the invoice details with the Transaction number, Transaction date and time, Ticket number, Yapsody fees, etc. (How to view invoice?)

B) Managing Refunds and Credits

When a ticket is refunded, Yapsody reverses the corresponding fee via a credit.

• Refunds in a Different Month: If a ticket sold in January is refunded in February, the credit will appear on the February invoice (generated March 2nd).

• Refunds in the Same Month: If a ticket is sold and refunded within the same calendar month, the credit is applied immediately to the upcoming invoice, effectively resulting in no charge for that transaction.

• Refunds with No New Sales: If you process refunds during a month where you have no new ticket sales, the amount will appear as a credit balance. This balance will automatically be applied to your future invoices until it is fully used.

C) Reviewing and Paying Your Invoice

You can review a full breakdown of your fees including transaction numbers, dates, times, and individual ticket fees under the Billing tab in your Virtual Box Office.

To make a payment:

1. Navigate to the Billing section of your account.

2. Click Pay Now.  

3. Choose to pay via Credit Card or PayPal (available options depend on your account currency). (How can I pay invoice?)

Tip: You can enable AutoPay in the Billing section to automatically settle your invoices each month and avoid potential service interruptions.