FAQ's for ADD-on Feature

This article covers common questions regarding the Yapsody Add-on feature, which allows you to sell additional items or services alongside event tickets.

General Information and Limits

• Is there a limit to how many Add-ons I can create? No, you can set up an unlimited number of Add-ons.

• What is the character limit for Add-on descriptions? Descriptions can be up to 500 characters.

• Can I sell variations of a single Add-on? Yes, you can offer multiple variations (such as sizes or colors) for your Add-ons.

Pricing and Fees

• Are there fees for selling Add-ons? Yes. Add-ons are priced based on the General Admission (GA) fee structure of your account.

• Can I pass Add-on fees to the customer? Yes, you can choose to either pass the fees to the buyer or absorb them yourself.

• Do nonprofits or Revshare plans receive discounts? Nonprofit presenters receive a 50% rebate on Add-on fees. Presenters on Revshare plans also receive a discount.

• Where can I see my Add-on fees? You can view specific fees in the Add-On Inventory Report or review your current totals in the Current Bill Summary.

Customer Experience

• Is it mandatory for customers to buy Add-ons? No. Customers can skip the Add-on prompt by clicking the "X" in the corner or the Skip button to proceed to checkout.

• What if a customer misses the Add-on prompt initially? Customers can still add items to their purchase via the Add-ons hyperlink displayed in the shopping cart.

• Can Add-ons be purchased without a ticket? No. A ticket purchase is required to buy Add-ons.

• Do event discounts apply to Add-ons? No. Event-level discounts do not apply to Add-ons; however, applicable taxes will be applied.

Refunds and Exchanges

• What happens to Add-ons if a transaction is refunded? When a refund is processed, the tickets and Add-ons are returned to your inventory and become available for re-purchase.

• Are Add-ons refundable? Yes, but they are tied to the ticket. You cannot refund a ticket while keeping the Add-on; if the ticket is refunded, the associated Add-on is automatically refunded as well.

• What happens if I switch a customer to an event that doesn't have Add-ons? If you swap tickets/seats to an event where the Add-on is not enabled, the system will automatically adjust the transaction total or refund the excess amount.

Technical Details and Inventory

• How do I scan Add-on tickets? Add-ons generate unique scannable e-tickets included in the confirmation email. These must be scanned using the  Quickscan app.

• Can I limit Add-on quantities per specific event? Currently, Add-on quantities are shared across your entire organization. For example, if you have 100 units of an Add-on enabled for four different events, those 100 units are sold from a single shared pool across all four events.

• Why aren't Add-ons showing up in my cart during testing? Add-ons are disabled for events in Test Mode. You must switch your event to Live mode to test the Add-on purchase flow.

• Would the tickets include the Add-ons? Transaction confirmation Email would also display the add-ons bought and contain unique Scannable E-tickets.