FAQ's for ADD-on Feature

Here are some commonly asked questions that might provide answers to your queries about Add-ons.

i) What are the Maximum Add-Ons I can set up?
Ans:- Unlimited 

ii) Do selling Add-ons Incur Yapsody Fees? 
Ans:- No

iii) What is the character Limit of Add-ons Description?
Ans:- Upto 500 Characters. 

iv) Can I sell various variations of the Add-ons? 
Ans:- Absolutely! 

v) What happens to the add-ons when the transaction is refunded?
Ans:- Tickets along with add-ons will be available for re-purchase

vi) Is it mandatory for customers to purchase add-ons?
Ans:- Nope, ticket buyers can skip by clicking on the "X" sign at the top of the Add-ons prompt or simply click on the "Skip" button to move to the checkout page.

vii) Are add-ons is been displayed on the checkout page for the customers who missed adding initially?
Ans:- Yes, the Add-ons hyperlink is also been displayed on the cart.

viii) I'm testing the event setup and linked Add-ons however they aren't been added to the cart? 
Ans:- Events with the Test Mode category wouldn't get an option to sell add-ons, switching your event to live mode is advisable. 

ix) Can add-ons be purchased without event tickets? 
Ans:- Nope, an event ticket is a must for purchasing add-ons.

x) Are Add-ons are refundable? 
Ans:- Add-ons are refundable however we cannot keep add-ons and refund the event tickets, if we do the add-ons will be auto-refunded. 

xi) What happens if I am switching seats to the event that doesn't have Add-ons enabled? 
Ans:- At the time of switching Tickets / Seats, if the add-on isn't enabled for another event, it would auto-adjust the add-on amount to the transaction or refund the excess amount. 

xii) Would my event discount also apply to the add-ons? 
Ans:- Discounts wouldn't get applied to the add-ons however Taxes do. 

xiii) Quantity added to the Add-ons would be limited to a specific event? 
Ans:-Presently, it's not possible to restrict add-on quantities per event or performance; they are distributed across all events. For instance, if you have 4 events and 100 add-ons enabled, a total of 100 add-ons would be available for sale across all events.

xiv) Would the tickets include the Add-ons? 
Ans:- Transaction confirmation Email would also display the add-ons bought and contain unique Scannable E-tickets.

xv) How to Scan Add-ons tickets? 
Ans:- Add-ons can only be scanned using the Quickscan app.  

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