Why Does My Ticket Booking Return to the Home Page

If you are redirected to the home page during checkout, it usually means your transaction session expired before the purchase was completed. When this happens, the system automatically clears your cart and sends you back to the first page so you can start a new transaction.

Why This Happens

For security and performance, each checkout session has a time limit.

If you take too long to complete payment (for example, staying idle on the billing page), the session expires. When this occurs:

• Your cart is automatically cleared

• The transaction is canceled

• You are redirected to the home page to begin again

How to Avoid This

During checkout, you will see a transaction timeout clock in the top-right corner of the screen.

To avoid being redirected:

• Complete your purchase before the timer expires

• Avoid leaving the checkout page idle

• Do not switch tabs or apps for long periods

• Make sure your internet connection is stable

Common Situations That Can Cause a Timeout

• Leaving the checkout page open without completing payment

• Slow internet connection during checkout

• Switching between tabs or apps during payment

• Browser session timing out

What You Should Do If This Happens

If your session expires:

1. Return to the event page.

2. Select your tickets again.

3. Complete checkout promptly.

Important Notes

• If the session times out, no payment is processed.

• Your tickets are not reserved once the cart is cleared.

• You must restart the booking process to complete your purchase.

If You Are Still Having Issues

If you continue to be redirected even when completing checkout on time, contact Yapsody Support and include:

• Event name

• Email address used during checkout

• Approximate time of the attempt

• Device and browser used