Where Are My Tickets? Email Received but Tickets Missing

Tickets are sent by email only if the Ticket Delivery Method is set to “Email” during checkout. If you selected any other delivery option, the tickets will not be emailed to you.

Ticket delivery methods that do not send tickets by email

You will not receive tickets by email if you selected any of the following options:

• Print

• Will Call

• Check in at the Door

• SMS

• Yaptickets

How email delivery works

• If the event organizer has enabled Email as a delivery method for the online store, you must select Email during checkout.

• When you choose Email, you’ll be prompted to enter an email address.

• Make sure the email address is entered correctly. Your e-tickets are sent as soon as the payment is successfully completed.

Can’t find your ticket email?

• Check your Spam and Trash folders.

• Don’t worry—you can still access your tickets anytime by logging into your account. Click Here

• If you’re still unable to locate your ticket, please contact our support team. We’ll be happy to help you find them.