How to select the event category as TEST EVENT- NO FEE?

If your event is not visible on your online store even though your account is in Test Mode, it is likely because the Event Category has not been set to Test Event - No Fee. Follow the steps below to update your event category for testing purposes.

Steps to Change the Event Category

1) Edit Your Event Select the event from your Box Office and click the Edit button in the top-right corner. (How Do I Edit?)

2) Access Event Summary Click the Edit button located directly below the Event Summary section.

3) Update the Category Scroll down to the Event Category dropdown menu and select Test Event - No Fee.

4) Save Your Changes Click Save & Proceed at the bottom of the page to apply the changes.

Important Guidelines for Testing

• Visibility: Test events will only appear on your online store if you have both enabled Test Mode in your account settings and selected the Test Event - No Fee category for that specific event.

• Box Office View: To see your test events in the Box Office calendar, ensure you check the Test Event box at the top of the calendar view.

• Post-Testing Cleanup: After you finish testing your booking flow:

  • Refund all test tickets to clear your event capacity.

  • Change the Event Category to the appropriate live category (e.g., Concert, Workshop, etc.).

  • Disable Test Mode in your account settings to begin accepting live transactions.

Support

If you have any questions, our support team is available via Live Chat and email at support@yapsody.com 24/7, 365 days a year.