How to Set Up Payment Methods

🎥 Video Guide

Watch this quick video to learn how to set up payment methods.

Prefer step-by-step instructions? Follow the guide below.

Part 1: How to Set Up Payment Methods

Step 1: Access Payment Settings

1. Log in to your Yapsody account.
2. Hover over your organization name in the top-left corner.
3. Select Settings from the dropdown menu.

Step 2: Add Payment Methods

1. Under Settings, open the Accept Payments tab.
2. Click Add Payment Method.
3. Select Payment Methods.
4. Choose the payment options you want to offer.

Payment methods available in the Online Store are also available in the Box Office by default. You can additionally enable Box Office-only payment methods, such as cash, checks, complimentary tickets, and custom payment methods.

Step 3: Configure Online Payments

To accept credit and debit card payments or PayPal payments:

1. Select the payment method you want to configure.
2. Click Configure next to the selected method.
3. Enter the required merchant account details to connect your payment provider to Yapsody.

Important notes:

• You can configure one credit card payment processor at a time.
• You can offer PayPal alongside your credit card payment processor, or configure a credit card processor alongside PayPal.

For gateway-specific instructions, visit the Payment Gateway Setup section.

Part 2: Available Payment Methods

1. Credit and Debit Cards

You can accept major credit and debit cards by connecting a supported payment gateway to your Yapsody account.

Availability: Online Store and Box Office.

2. PayPal

Yapsody supports PayPal Business and Premier accounts in most countries. You can offer PayPal as a payment option for both online and Box Office sales.

Availability: Online Store and Box Office.

Note: You can offer PayPal alongside a standard credit card payment gateway to give customers more payment options.

For setup instructions, visit the Payment Gateway Setup section.

3. Cash

You can record cash payments for customers purchasing tickets in person at your venue.

Availability: Box Office only.

4. Checks

Check payments can be used when customers pay by check, such as for bulk bookings.

Availability: Box Office only.

5. Pay Later

The Pay Later option allows customers to reserve tickets and receive instructions for submitting payment later, such as by bank transfer or check.

Availability: Online Store and Box Office.

Once you receive the payment, you can mark the transaction as paid and issue tickets to the customer.

6. Complimentary Tickets

Use the complimentary option to issue free tickets to staff, VIPs, or loyal customers.

Availability: Box Office only.

Benefit: Yapsody does not charge service fees for complimentary tickets.

7. Combined Payment Methods

This feature allows Box Office customers to split a transaction between two payment methods. For example, a customer can pay part of the amount in cash and the remainder by credit card.

Availability: Box Office only.

Note: You can combine a maximum of two payment methods in a single transaction.

8. Custom Payment Methods

You can create an unlimited number of custom payment labels to suit your business needs, such as Ticket Transfers or Internal Exchanges.

Availability: Box Office only.

Need Help Setting Up a Payment Method?

Visit our Payment Gateway Setup section to find the instructions for connecting your preferred payment gateway.

If you need further assistance, contact Yapsody Support through live chat or email support@yapsody.com.