To set up the Delivery Method for your Box Office and Online Ticket Store, you first have to be logged in to your Yapsody account.
1) On the Top left of your screen, there is a drop down with the Account name, click on the drop down and go to the “Settings”
2) Select the ‘Transaction Settings’ tab and go to the ‘Delivery Method’; here you can select the methods you want for both the Box Office as well as the Online Ticket Store.
Print & Email: If you keep 'Print and Email' as the delivery method for 'Online Store'. So for instance, if customer purchases ticket from the Online store they will get Print or Email as the ticket delivery method. If they select print they can print the ticket immediately. If they select Email they will be asked to enter an email address and in that email address, they will receive tickets.
Will Call: If you wish to give tickets to your customers only at the venue then you can disable the 'Print & Email' option from the Online Store. In this case, the customer will get only 'Will Call' as a ticket delivery option and a box to add a comment. They can select Will Call and add a comment example the name of the person to whom the ticket to be delivered at Box office. You will get a 'Will Call' report at the Box office from where you can give a print to the customers.
Check in At the Door: If you do not wish to give tickets to your customer then you can select this option.
Note: We have also given Ticket delivery option for 'Box Office' as Print, Email and Will Call & Check in at the Door.
For instance, if any customers request a ticket at Box office you can give them the 'Print' if you keep 'Print' option enabled at Box Office. If you wish to send tickets to the customer via Box office then enable the 'Email' option at Box office.
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