Stuck on “Processing Your Tickets”? How to Fix It

If your ticket purchase appears to freeze or stay on a “Processing Your Tickets” screen after you submit your order, it is usually caused by a transaction timeout or connectivity issue between your browser and the payment gateway. The transaction may not have completed even if you clicked submit.

Follow the steps below to troubleshoot and resolve the issue.

1. Check Your Internet Connection

Ensure you have a stable and reliable internet connection.
Slow or unstable connections can delay communication with the payment gateway and cause the process to time out.

2. Clear Your Browser Cache

Clear your browser’s cache and cookies before attempting the purchase again. Stored data can sometimes interfere with online payment processes.

3. Try a Different Browser

Some browsers may interact differently with the ticket store or payment gateway. Try completing your purchase in a different supported browser such as:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

4. Avoid Built-In App Browsers

If you clicked an event link in a social media app (for example, Facebook), that can open the ticket store in a built-in browser that may not work well with payment flows.
To avoid this:

• Copy the link

• Open it in a standalone browser (Chrome, Safari, Firefox, or Edge)

5. Use Private/Incognito Mode

Try reloading the event store in a private or incognito browser window.
This mode does not use stored cache or cookies and can prevent interference during checkout.

6. Make Sure Your Browser Is Updated

An outdated browser can cause compatibility issues with the checkout process.
Update to the latest version of your browser before retrying the purchase.

7. Try a Different Network

Network restrictions or firewalls (for example, at public Wi-Fi locations) can block parts of the payment process.
If possible, try completing the purchase on a different network (home, mobile data, etc.).

8. Try a Different Device

If the issue persists on your current device, try completing the purchase on another device, such as a phone, tablet, or different computer.

Still Not Working?

If the page continues to get stuck on processing:

• Contact Yapsody Support

• Provide your device and browser details

• Include screenshots or a short screen recording of the issue

This information helps the Support team investigate and escalate the issue if needed.