How to issue tickets from the box office using Gravity Payment Gateway terminal?

Once you have set up Gravity as the payment option, the following article will take you through the steps on how to use it to accept payments from ticket sales through your Box Office account. In case, you have the Gravity credentials handy but haven't set it up, please click here. 

Before you start:- 

This article is divided into three parts, 1) Using Gravity terminals to accept payments, 2) Handling combined Payment methods, and 3) FAQs

Let's Begin:- 

With Gravity, you'll get the following two options to accept payments from the card on the checkout page as displayed in the following image. 

• Terminal:- Using a terminal device to process card transactions such as swiping, tapping, or entering the card details manually on the terminal. 
• Key in:- Entering the card details manually without the need for a terminal device. 

1) Using Terminal to Accept Payments:-

i) Upon selecting "Terminal" you would need to select Terminal Device ID from the drop-down list, enter the First and Last name of the cardholder, Zip code, check the text boxes, and click on the Make Payment button. 

ii) Now you'll be displayed a Gravity pop-up that indicates the system is waiting to establish a connection with the Terminal device. 

Note:- Clicking on a "Manual Entry" option will prompt you to enter the card details manually whereas the "Cancel" button is meant to end the transaction. 

iii) Upon receiving a payment request Terminal Device would display an option of "Type card." To enter the card details manually, the user can tap on the “Type Card” option and follow the onscreen instructions. 

Alternatively, the user can also choose to Swipe or Tap the card to avoid entering the card details manually. 

iv) After successfully capturing the card details it will show as processing as displayed in the first image, and upon successful charge it would display the success sign. 

Note:- While the transaction is getting processed clicking on the “Cancel” button on the terminal device will cancel the transaction and redirect it to the "Type Card" page.

v) Upon successful transaction your Yapsody account will show the payment has been successful and redirect to the order summary page wherein you can print tickets and receipts.

2) Handling combined (Partial) Payments:- 

Before you learn more about it please ensure Combine Payment Option is enabled and you have also added other forms of payment options such as Cash and etc to the account.  

The Terminal device also offers an option to collect partial payments using different cards or different payment methods. 

For Example:- The transaction amount is $300, however, the customer offers to pay $100 by card, and the remaining amount through another card or payment method like cash, custom and etc. 

Furthermore, it would also work in case of the card doesn't have sufficient balance / Credit to cover the transaction cost. In such cases, the terminal device would ask the user whether a partial amount (available funds) needs to be processed. 

• Upon tapping “Yes” it will process the payment. 
• If tapped "No", then it will cancel the payment and redirect back to the Card Type page on the device. However, the transaction will not get canceled on the Yapsody account till the transaction time is on hence you can retry accepting the payment from the terminal device.

Once the partial payment is processed, it will show a pop-up to collect the balance amount. Simply select the payment method from the drop-down list, enter the fields, and click on "Make Balance Payment."

Note:- In case, if you click on the "Cancel Transaction" button, the following pop-up will ask for confirmation to proceed further or not, upon clicking on “Yes” the payment will get canceled with the message “Payment Cancelled, and the previous amount will be void” this indicates the transaction has been canceled and the amount collected earlier will be auto refunded to the customer. 

3) FAQs

Question:- Can a combined payment transaction (Credit Card + Cash) can be refunded to a Credit Card?

Answer:- Since it involves 02 different payment methods, the system doesn't authorize to refund to the “Credit Card” option however it can be refunded by other payment methods like Cash, Customs, etc.

Even, if you attempt to refund it by selecting a card, you'll see an error message “Cards cannot be used to refund in case of combined payment methods. 

Question:- What if we use a combined payment method i.e. credit card (terminal and cash), and there is insufficient funds on the card?

Answer:- In this case when a partial amount is collected, it will show the balance amount that needs to be paid and then the user will have to select the particular payment method accordingly. 

For Example:- If the Ticket price is $75 and we have selected card and cash payment method, the terminal amount selected is $60, and for cash $15, The user gets the request at the terminal device to process a $60 payment, but due to insufficient funds on the card, the user was able to collect only $20. Now when he checks the Box Office account it will show a Balance payment pop-up on which the total amount he needs to pay will be $55. It will not allow us to proceed with the payment of $15 in cash which was previously set. The user can select any other payment method and collect the balance payment.

Question:- Can the terminal device get linked with the user’s account?

Answer: Yes, if there are multiple terminal devices and one user selects a particular device id while accepting the payment, the selected device will get linked with the user’s account. The second user will not be able to select the same terminal id and it will display the message “Not Available.

Question:- How to unlink the Terminal device Id from a user's account? 

Answer:- Usually, the device is automatically unlinked if the user logouts or it can be unlinked by clicking on the "Lock" sign available under the accept payment page as displayed below. 

Question:- What if the device id is not set? 

Answer:- It will display the message device id is not configured on the checkout page.

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