Why Refund show in Pending State for Square Payment Gateway?

Every time you refund a transaction to a customer's card (Credit / Debit) from your Yapsody Account, your payment processor (Square) doesn't honor the refund request immediately and updates the status (Approval / Decline) within a few hours (The maximum PENDING time is 14 days), due to their backend check, in the meantime, you'll see the status of the transaction as "Pending return" on your Yapsody account, as shown in the below image. 

ii) Under Customer Report, the status of the transaction would also appear as "Refund Pending." 

Note:- Customer report can be viewed upon clicking on the "Customer Name" that is been shown under the transaction details to your right. 

Transaction details would be available upon clicking on the Transaction Number that starts with FT. 

iii) Moreover, various other reports such as Global, My Transaction Activity Report and etc will show the "Refund Legends" under the "Inventory Activity" field however the same wouldn't be seen on other event-specific reports as well as on Consolidated Inventory Sales Report. 

iv) By any chance if the transaction gets failed the Refund Legends will disappear immediately. 

Please Note:-  While the status is in pending the funds wouldn't be released from your payment gateway account and shall debit once the transaction is been authorized by Square. 

v) Upon successful refund, the status of the transaction would change to "Returned" and you'll also see the mode of payment through which the refund is processed such as "Refund by Credit Card."

Note:- Square full refund time frame typically takes 2-7 business days. Once the refund is processed and sent to your customer's card issuing bank, it can take another 2-7 business days (depending on the bank's processing speeds) for the refund to post to the customer's account.

iv) Under Customer Report the successful refund status would show as "Refunded."

vii) In case, if the refund fails the status would appear as Failed and we would have to retry refunding it. 

Few Points to remember:-

1) Refund transaction confirmation will be delivered to the customer only when the refund is successful. 

2) Once the refund fails, you can retry refunding the transaction by selecting the mode of payment method from which the customer made the payment i.e "Card"  

3) While the refund is getting processed (In pending state) it will remove the transaction entry form the Attendee List as well as Seating Manifest Report however if the transaction gets failed the details would reappear.