How to transfer tickets for different event/performance?

You will need to refund the tickets from Box Office Interface to transfer tickets to a different Event/Performance.

Kindly follow the below-mentioned steps to transfer tickets to another Event/Performance

• You will need to add a Custom payment method 'Transfer Tickets' under the payment method. On the Top left of your screen, you will get a drop-down when clicking on the organization name, select "Settings" from the list.

• Click on the "Accept Payment" tab on the left, followed by "Add Payment Method" and select the 'Custom' option from the drop-down menu.

• You will get a pop-up window to enter the name for the Custom payment method. Enter the name 'Transfer Tickets' OR as per your preference. 

• You will get the option 'Transfer tickets' while refunding transactions (How do I do this?) for the customers. While transferring tickets to another event/performance, you will need to refund the transaction and select the payment method as 'Transfer Tickets'. 

• Once tickets are refunded you will need to book tickets for the customer from Box Office Interface on behalf of the customer for the correct Event/performance and select the same custom payment method 'Transfer Tickets' while booking the tickets.

If you refund the tickets using a custom payment method, then the amount will not be credited to the customer's card and you can issue tickets for the correct event/performance.

Note: The customer will receive a refund email when you refund the tickets as well as the transaction confirmation email for the new transaction with the tickets.

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