This guide explains how to set up complimentary (COMP) tickets for VIPs, sponsors, or staff through the Box Office. It details steps to add the complimentary payment method, create flexible categories like VIP or Sponsor, and save settings. Complimentary tickets have no service fees and help track issuance reasons for organized reporting. After setup, tickets can be issued via the Box Office, with clear category names recommended for easier tracking.
🎥 Video Guide
Watch this quick video to learn how to set up complimentary payment options:
Overview
Issuing complimentary (COMP) tickets is a great way to provide tickets to VIPs, sponsors, staff, or special guests—without charging them.
This feature helps you track why tickets were issued while keeping your reporting organized.
⚠️ Important Information
Before setting this up, keep the following in mind:
- Box Office Only: Complimentary tickets can only be issued through the Box Office
- Flexible Categories: Create multiple categories like VIP, Sponsor, Staff, etc.
- No Service Fees: Yapsody does not charge any fees for complimentary tickets
⚙️ Setup Instructions
Follow these steps to enable the complimentary payment option:
Step 1: Access Settings
Hover over your Organization Name (top-left corner) and click Settings
Step 2: Add Payment Method
Go to Accept Payments
Click Add Payment Method
Select Complimentary
Step 3: Define Categories
Click Add another Category
Enter category names such as:
- VIP
- Sponsor
- Staff
You can create as many categories as needed
Step 4: Save Changes
Click Add to save your setup
✅ Quick Setup Summary
- Open Organization Settings
- Go to Accept Payments
- Click Add Payment Method
- Select Complimentary
- Add Categories (VIP, Sponsor, etc.)
- Click Add to Save
🎟️ What’s Next?
Once setup is complete, you can start issuing complimentary tickets through your Box Office.
How to issue complimentary tickets from the Box Office
💡 Pro Tip
Use clear category names (like VIP Guest or Event Sponsor) to make reporting and tracking easier later.
Comments
0 comments
Please sign in to leave a comment.