How to Set Up Complimentary (COMP) Payment Option

🎥 Video Guide

Watch this quick video to learn how to set up complimentary payment options:

Overview

Issuing complimentary (COMP) tickets is a great way to provide tickets to VIPs, sponsors, staff, or special guests—without charging them.

This feature helps you track why tickets were issued while keeping your reporting organized.

⚠️ Important Information

Before setting this up, keep the following in mind:

• Box Office Only: Complimentary tickets can only be issued through the Box Office
• Flexible Categories: Create multiple categories like VIP, Sponsor, Staff, etc.
• No Service Fees: Yapsody does not charge any fees for complimentary tickets

⚙️ Setup Instructions

Follow these steps to enable the complimentary payment option:

Step 1: Access Settings

Hover over your Organization Name (top-left corner) and click Settings

Step 2: Add Payment Method

Go to Accept Payments
Click Add Payment Method
Select Complimentary

Step 3: Define Categories

Click Add another Category
Enter category names such as:

• VIP
• Sponsor
• Staff

You can create as many categories as needed

Step 4: Save Changes

Click Add to save your setup

✅ Quick Setup Summary

• Open Organization Settings
• Go to Accept Payments
• Click Add Payment Method
• Select Complimentary
• Add Categories (VIP, Sponsor, etc.)
• Click Add to Save

🎟️ What’s Next?

Once setup is complete, you can start issuing complimentary tickets through your Box Office.

How to issue complimentary tickets from the Box Office

💡 Pro Tip

Use clear category names (like VIP Guest or Event Sponsor) to make reporting and tracking easier later.