Yapsody's Purchaser Questionnaire lets event presenters collect extra information from ticket buyers during checkout, such as emergency contacts or preferences. Questions can be added or edited anytime but appear once per transaction and only collect purchaser info, not individual attendees'. For attendee-specific data, YAppSurvey is recommended. The guide details how to create, customize, and save questions, with options for response formats and visibility settings. Responses are accessible in the Attendee List Report.
Video Tutorial
Prefer written instructions? Follow the step-by-step guide below.
How to Add a Custom Questionnaire Question
Step 1: Open Organization Settings
- Log in to your Yapsody account.
- Hover your mouse over the Organization Name displayed at the top left.
- From the drop-down menu, click Settings.
- Select Questionnaires from the options on the left.
Step 2: Create a New Question
- Click the Add Another button to create a new question.
[Insert Screenshot – Add Another Button]
- A pop-up window will appear where you can:
- Enter your custom question
- Choose the response format
Available response formats include:
- Text Box
- Dropdown Menu
- Checkbox
- Radio Button
For example, if you want to collect an Emergency Contact Number, select Text Box as the response format.
[Insert Screenshot – Question Popup]
- After entering the details, click Add.
- Choose whether the question should appear as:
- Optional
- Mandatory
This setting can be configured separately for:
- Box Office
- Online Store
- Click Save at the bottom of the page to save your questionnaire.
How to Edit an Existing Question
- Click the question you want to edit.
- You can:
- Update the question text or label
- Edit submenu options
- Add new options
- Hide existing options
Example
For the question “How did you hear about us?”
- Change the name to “How did you find us?”
- Update “Word of Mouth” to “Friend or Family”
To add a new option such as Twitter:
- Click Add New Option
- Enter Twitter
- Click Save
To hide an option such as Email Newsletter:
- Select Hide Option next to the option
- Click Save
Important Notes
- The response format of an existing question cannot be changed.
- Questions cannot be deleted, but they can be hidden using Do Not Display.
- Purchaser Questionnaires appear once per transaction during checkout.
- Questionnaire responses can be viewed in the Attendee List Report.
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