You can refund a transaction from the Box Office using two simple methods—either by searching with the transaction number or through the Event Sales Summary Report.

🎥 Video Guide

Watch this quick video to learn how to refund a transaction step by step:

Ways to Locate and Refund a Transaction

There are two ways to locate a transaction and process a refund:

1. Using Transaction Number
2. Using the Event Sales Summary Report

1) Using Transaction Number

If you have the transaction number (starting with FT):

• Click on the Search icon at the top
• Select “Transactions”
• Enter the transaction number
• Select the matching result to open the Transaction Report

Process the Refund

The Transaction Report displays all tickets in that transaction.

• To refund the entire transaction:
  • Click “Refund” at the top
  • By default, the original payment method is selected
  • You can change it from the dropdown if needed
  • Click “Refund” to complete the process
• To process a partial refund:
  • Uncheck the tickets you do not want to refund
  • Click “Refund”

2) Using the Event Sales Summary Report

• Go to the Event Sales Summary Report
• Click on “View Inventory Sales Report” at the top right

This report displays all event transactions.

• Use the available filters to locate the transaction
• Verify the customer details
• Click on the transaction to open the Transaction Report

Process the Refund

• Click “Refund” to process a full refund
• For a partial refund, uncheck the tickets you want to retain and click “Refund”