How to manually scan the tickets?

In case of emergency, wherein you are unable to scan tickets using an external device or your device is not working, you can still manually scan your customer's tickets. 

Before you start:- 

• This report helps to scan Events & Add-on tickets. 
• Event tickets can be scanned multiple times depending on the number of times you have selected however Add-ons can only be scanned once. 
• You can start scanning the tickets depending on the time you have set in "Start Scan (number of hours) before event start time" for your performance tab.

Let's begin to scan tickets from your account. 

i) Once you are logged in to your Yapsody account, select the event for which you want to scan the tickets.

ii) You will be displayed the event details on the right-hand side. Click on the button 'Scan tickets'.

Note:- The option of "Scan tickets" will only be displayed when scanning of the event has been started. 

• Set the Scan mode option as "Manual".
• You'll be displayed the Ticket buyer's details such as Names, Email Addresses, etc.
• Clicking "Scan" would scan the ticket, to undo click "Unscan."
• Additionally, you can also choose to scan/unscan multiple tickets in a single attempt, by checking the box before the ticket number and clicking on the option "Scan (number) Selected Tickets" after the end of each transaction.
• Furthermore, you would be displayed the real-time tickets scanned along with event capacity, along with and number of tickets issued. 
• Clicking "Fetch Latest Data" will update any change in ticket sales and scanning after you have begun scanning tickets. 
• The search field allows to search attendee's ticket details, using Name, Ticket Number, or Email.