How to make a Partial Refund / How to refund a single ticket from a transaction of 5 tickets? Event Presenter

You have 2 different options to locate the transaction and process Partial Refund to the customers. 

1) Using Transaction Number 
2) Using the Event Sales Summary Report

1) Using Transaction Number:- 

• If you have the transaction number handy that starts with FT......, simply click on the "Search" icon at the top, select "Transactions" and enter the transaction number, you'll shown the matching results, clicking on it will display the Transaction Report. 

• Transaction report will display all the tickets purchased in that particular transaction. 
• To process a partial refund, uncheck the box before the ticket you would like to retain, click "Refund" displayed at the top, by default the original mode of payment will be selected, however if you would like to change the mode of refund, "Select the Payment Method" from the drop-down and click "Refund" to complete the process. 

2) Using the Event Sales Summary Report

• Go to the Event Sales Summary Report (How do I do this?). You will see a option of "View Inventory Sales Report" at the top right corner, this report will display all the Event Transactions. 

• Locate the transaction you want to refund the tickets using the different filter options available.

• Once, you locate the transaction using the transaction number & confirm the customer details. Click on the transaction number and you will be re-directed to "Transaction report". 
• To process a partial refund, uncheck the box before the ticket you would like to retain, click "Refund" displayed at the top, by default the original mode of payment will be selected, however if you would like to change the mode of refund, "Select the Payment Method" from the drop-down and click "Refund" to complete the process.