How to refund a transaction from Box Office(Event Presenters)

You have 2 different options to provide Refund to the customer's

1) Using Transaction Number 

2) Using the Event Sales Summary Report

1) Using Transaction Number 

• You can refund the tickets by searching the Transaction on the main page once you log in to your Yapsody Account. You have a search option at the top. You can search the transaction by Customer name and Transaction number.

• Once, you locate transaction using the transaction number. Click on transaction number and you will be re-directed to "Transaction report".
• You will see all the tickets purchased for that particular transaction. You will have a "Check Box" besides all the tickets. Kindly check the ticket you want to refund.

• Click on the "Refund" button and the ticket amount will be refunded to the customers.

2) Using the Event Sales Summary Report

• Go to the Event Sales Summary Report (How do I do this?). You will see a button 'View Inventory Sales Report' to View all the Event Transactions on the right-hand top corner.

• Locate the transaction you want to refund the tickets using the different search options available.

• Once, you locate the transaction using the transaction number & confirm the customer details. Click on the transaction number and you will be re-directed to "Transaction report".

• Click on the "Refund" button and the ticket amount will be refunded to the customers.