YapSale supports two operating modes: POS Mode and Kiosk Mode.

• POS Mode: Allows Box Office staff to process ticket bookings and assist customers. Click Here, to learn more about the POS mode.
• Kiosk Mode: Provides a self-service booking experience that allows customers to browse events, select tickets, and complete purchases directly on an iPad without staff assistance.

Kiosk Mode supports both Reserved Seating and General Admission (GA) bookings. Customers can use online payment methods, select Email or SMS ticket delivery, apply eligible discounts and access codes, and access supported Exclusive Offers and Unlock Benefits.

All transactions processed through Kiosk Mode are tagged under the Kiosk location, allowing presenters to identify these sales through Box Office reports.

This article explains how to access and use Kiosk Mode, configure the relevant settings, and identify kiosk transactions.

Before You Start

• Ensure that the YapSale application is installed and configured on the iPad intended for kiosk use.
• Confirm that the relevant events and ticket types are available for sale.
• Ensure that the applicable online payment methods are configured.
• Verify that Email and SMS ticket delivery options are available.
• Configure discounts, access codes, Exclusive Offers, and Unlock Benefits as required.
• Review the available hardware settings in the Box Office account.
• To automatically scan tickets booked through Kiosk Mode, enable Auto Scan in the POS settings.

Important: Kiosk Mode supports online payment methods only. Email and SMS are the supported ticket delivery options.

Part A: Hardware Settings

The Box Office account includes hardware settings relevant to the kiosk setup. Review these settings before deploying the iPad for customer use.

i) Access Hardware Settings

1. Log in to the relevant Box Office account and go to account settings.
2. Navigate to the 'Hardware' tab.
3. Review the available configuration options under 'General Settings', such as Inactivity Timeout for Kiosk mode, and set up Exit Gesture and Password.
4. Configure the customization settings under 'Idle Screen' applicable to the kiosk setup.
5. Save any changes, where required.

Note: Available options may depend on the connected hardware and account configuration.

Part B: Accessing Kiosk Mode

i) Open the YapSale Application

1. Open the YapSale application on the configured iPad and go to Settings.

   

2. Access the mode-selection interface.

3. Select Kiosk Mode to open the self-service booking interface.

   

4. Confirm that the event-browsing screen is displayed.

ii) Browse Available Events

1. Review the events displayed on the screen.
2. Locate and select the event you want to attend.
3. Select the applicable performance, if the event has multiple performances.
4. Proceed to the ticket selection screen.

The available events and ticket options depend on the event configuration and the ticket types currently available for sale.

Part C: Booking Tickets in Kiosk Mode

Customers can use Kiosk Mode to book both General Admission and Reserved Seating tickets.

i) Select Tickets

1. Open the required event in Kiosk Mode.
2. Select the applicable performance, if prompted.
3. Proceed according to the event's seating configuration:

   • General Admission: Select the required ticket type and quantity using the quantity controls displayed on the screen.

     

   • Reserved Seating: Review the seating chart and select the available seats you want to purchase.

     

ii) Review Your Cart and Apply Discounts

1. Review the selected tickets, quantities, and applicable charges.

2. Check whether any add-ons are available for purchase.

   

3. If you have an eligible discount or access code, enter it in the applicable field and apply it.
4. Review the updated order total.

5. Continue to checkout.

   

Note: Discounts and access codes are subject to the event's configuration and eligibility conditions. Always verify the updated order total before proceeding.

iii) Complete Checkout and Payment

1. Select the available ticket delivery method: Email or SMS.

2. Enter the required contact details.

   

3. Select an available online payment method.

4. Complete the payment process.

   

Important:

• Kiosk Mode supports online payment methods only.
• Email and SMS are the supported ticket delivery options.
• The available payment methods depend on the account's payment configuration.
• Do not assume a booking is complete unless the application confirms the successful outcome.

Part D: Exclusive Offers and Unlock Benefits

Kiosk Mode also supports the Exclusive Offers and Unlock Benefits. These features allow eligible customers to access offers or benefits configured for the event or account.

Access Exclusive Offers and Unlock Benefits

1. Open Kiosk Mode and select the relevant event.
2. Review the available Exclusive Offers and Benefits by entering the Member ID and PIN.
3. Follow the on-screen instructions to access the eligible offer.
4. Review the available tickets, benefits, or offer details.

5. Proceed with the booking.

   

Note: The available offers, benefits, and eligibility conditions depend on the relevant event and account configuration.

Part E: Exit Kiosk Mode

1. To exit Kiosk mode, long-press the venue logo or name at the top-left to return to the Idle screen.

2. Then perform the gesture starting from the top-left corner as per the Exit Gesture set under Hardware settings.

3. Enter your 6-digit password that was set under Hardware settings.

   

Part F: Auto Scan Functionality

Tickets booked through Kiosk Mode can be automatically scanned when the Auto Scan option is enabled in the POS settings.

i) Enable Auto Scan

1. Log in to the relevant Box Office account on the Yapsale app.
2. Navigate to the POS settings.
3. Locate the Auto Scan option.

4. Enable it if it is not already enabled.

   

Once enabled, tickets booked through the Kiosk application are automatically scanned according to the configured workflow.

Part G: Viewing Kiosk Transactions in Reports

All transactions booked through the Kiosk application are tagged under the Kiosk location. This allows presenters and Box Office users to identify kiosk sales separately from transactions processed through other booking locations.

i) Identify Kiosk Transactions

1. Log in to your Yapsody account.
2. Navigate to the relevant Box Office report.

3. Filter the report by Kiosk, if the selected report supports location filtering.

   

Once the filter is applied, review the transactions and their applicable booking details.

Note: The available filters and transaction fields depend on the report selected.