What White Label Does

When White Label is enabled:

• Your online ticket store displays your brand instead of Yapsody.
• Transaction emails and receipts display your logo and sender name.
• E-tickets include your branding.
• You can use your own custom domain, such as:
  tickets.yourdomain.com

Video Tutorial

Prefer written instructions? Follow the step-by-step guide below for detailed setup instructions.

How to Enable White Label

Step 1 — Open White Label Settings

1. Click your Organization Name at the top left.
2. Select Settings from the drop-down menu.
3. Click Whitelabel from the left-side menu.
4. Turn on the toggle in the top-right corner.
5. Click Enable Now to activate the feature.

Step 2 — Add Your Brand Name and Logos

Once White Label is activated, add your branding details.

Brand Name

Enter your Brand Name to replace “Yapsody” across:

• checkout pages
• tickets
• receipts
• Terms & Conditions

Small Logo

Minimum size:
200 × 60 pixels

The Small Logo appears on:

• your online store
• customer emails
• browser favicon

Large Logo

Minimum size:
600 × 150 pixels

The Large Logo appears on:

• customer tickets
• receipts

After uploading your branding assets, click Save to apply the changes.

Step 3 — Add Your Custom Domain

1. Click Domains
2. Select Add Domain
3. Enter your custom domain
4. Click Proceed

You will now see DNS records that must be added with your domain provider.

GoDaddy Users

Use the GoDaddy DNS setup article available on this page for step-by-step instructions.

Other Domain Providers

Please contact your provider’s support team for assistance with DNS configuration.

Note:
DNS verification may take anywhere from 10 minutes to 48 hours depending on your provider.

Once the DNS records are verified:

1. Return to Yapsody
2. Click Verify DNS

Your custom domain will then appear in the domain list.

Important Notes About Custom Domains

• Only one DNS-verified custom domain can be used as your online ticket store.
• If you remove your custom domain or do not set a primary domain, your store will automatically redirect to the default Yapsody URL created during account setup.

Step 4 — Configure Email Settings

From the Email Settings tab, you can customize the Sender Name and Sender Email customers will see when they receive emails from your event.

If you are using the same domain that is already DNS verified, you do not need to repeat the verification process.

Sender Domain

The custom domain used to send your branded emails.

Sender Name

The sender name customers see in their inbox.

Sender Email

The email address customers see and use for replies.

Example:
Sender Name: Woo Events

Sender Email:
donotreply@yapsody.events

You can also click Send Test Email to preview how your emails will appear to customers.

How White Label Branding Appears to Customers

Online Store

With White Label enabled:

• Your online store displays your branding and custom domain.

Without White Label:

• The store displays Yapsody branding and Yapsody URLs.

Customer Emails

With White Label enabled:

• Emails display your sender name, sender email, and brand logo.

Without White Label:

• Emails display Yapsody branding.

Tickets

Customer tickets display your branding instead of Yapsody.

Receipts

Receipts also display your branding instead of Yapsody.

Quick Steps

1. Go to Organization Name → Settings → Whitelabel.
2. Turn on the toggle and click “Enable Now.”
3. Add your Brand Name and upload your Small and Large Logos.
4. Click “Save” to apply your branding changes.
5. Go to Domains → Add Domain and enter your custom domain.
6. Add the DNS records with your domain provider and click “Verify DNS.”
7. Open the “Email Settings” tab and add your Sender Name and Sender Email.
8. Send a test email to preview your branded emails.

Related Articles

• GoDaddy DNS Setup Instructions
• Custom Domain Still Showing Old Website After Mapping to Yapsody