Video Tutorial

Prefer written instructions? Follow the step-by-step guide below for detailed setup instructions.

How to Add Buyers to the Blocklist

Step 1 — Open Settings

From the Box Office Calendar, hover over your Organization Name in the top-left corner and select Settings.

Step 2 — Open the Blocklist

Click Blocklist, then click Add.

Step 3 — Add Email Addresses, Domains, or IP Addresses

Enter the email addresses, email domains, or IP addresses you want to block.

Examples:

• fraudbuyer@email.com
• suspiciousdomain.com
• 192.168.0.141

You can separate multiple entries using:

• Commas
• Line breaks

You can also add a short note to help identify why the entry was blocked.

Example notes:

• Unauthorized resale activity
• Chargeback risk
• Suspicious activity

Click Add to Blocklist to save the entry.

Managing Blocked Entries

After saving, the blocked entries will appear in your Blocklist dashboard.

From here, you can:

• Edit blocked entries
• Delete blocked entries
• Review automatically blocked IP addresses associated with blocked email addresses

Notes:

• Removing a blocked email address also removes its associated blocked IP addresses.
• You can keep the email address blocked while manually removing specific IP addresses if needed.

What Blocked Buyers Will See

Blocked Email Address

Buyers attempting to purchase tickets with a blocked email address will see the following message:

Blocked Email Domain

Buyers using a blocked email domain will see the following message:

Blocked IP Address

Buyers accessing your online store from a blocked IP address will see the following message:

Important Notes Before Blocking

• When an email address is blocked, Yapsody automatically blocks the associated IP address used for the most recent transaction.
• You can keep the email address blocked while manually removing specific IP addresses if needed.
• Removing a blocked email address also removes its associated blocked IP addresses.
• IP addresses can only be blocked if you already have access to them. Yapsody does not display ticket buyers’ IP addresses within your account.
• Blocking email addresses, domains, or IP addresses does not affect existing purchases.

Quick Steps

1. Open Settings
2. Go to Blocklist
3. Add an Email, Domain, or IP Address
4. Click Add to Blocklist
5. Manage blocked entries anytime