Yapsody allows you to pass service fees directly to your ticket buyers. When this option is enabled, the fee is added to the ticket price at checkout, and the customer covers the cost of the transaction.
Steps to Enable Fee Passing.
1) Select Your Event Log in to your Box Office interface, select the event you wish to manage, and click the Edit button. (How do I do this?)
2) Navigate to Pricing and Billing Click on the Pricing tab and locate the Billing section.:
3) Adjust the Fee Setting You will see the following question: "Do you want your customers to cover that cost while making purchases by adding the fee on top of the ticket price?"
Select one of the following:
Yes: This adds the Yapsody fee on top of your ticket price for the customer to pay.
No: This deducts the Yapsody fee from your total ticket revenue.
4) Save Your Changes By default, Yapsody sets this option to Yes for all new events. If you previously changed this setting and want to switch back, select Yes and click Save and Proceed at the bottom of the page.
Important Note on Collections
When you pass fees to the customer, the full amount (Ticket Price + Yapsody Fee) is deposited into your payment gateway. Yapsody will then invoice you for these collected fees at the beginning of the following month.
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