If your PayPal account is NOT able to authenticate during test transaction:
"PayPal was unable to authenticate your account. Please verify that the credentials you have entered are accurate or re-enter your credentials by copying and pasting from your PayPal account screen. If this problem persists, please contact PayPal for assistance as there is likely a problem with your PayPal merchant account."
Although we would like to be of greater assistance, unfortunately, we are unable to contact PayPal on your behalf because we do not have direct access to your PayPal account.
You can contact PayPal using the below link:
https://www.paypal.com/us/smarthelp/contact-us
If your Paypal account is able to authenticate during test transaction but the payment cannot be completed:
"PayPal was unable to complete the transaction. Please try using a different credit card or accepted PayPal form of payment. If this problem persists, please contact PayPal for assistance as there is likely a problem with your PayPal merchant account."
Although we would like to be of greater assistance, unfortunately, we are unable to contact PayPal on your behalf because we do not have direct access to your PayPal account.
You can contact PayPal using the below link
https://www.paypal.com/us/smarthelp/contact-us
Security Header not Valid
You might encounter the error message 'Security Header not Valid' when you perform a test or live transaction from your Yapsody online store or box office interface if you have entered your credentials with the Payment Gateway incorrectly & the Payment Gateway is unable to authenticate your credentials.
The resolution is to verify your credentials on your Payment Gateway Account and to re-enter the information. Make sure you remove the spaces before and after if you are trying to copy the information and paste it. We recommend that you first paste the information into a text editing program such as Notepad etc to ensure that there are no extra spaces.
You can contact PayPal using the below link to verify your PayPal credentials
Don’t have Yapsody account? Sign up now and sell your event tickets.
Comments
0 comments
Please sign in to leave a comment.