How to Use the Yapsody YapScan iOS App

Yapsody allows event presenters to seamlessly scan tickets using their iOS devices. The Yapsody YapScan app provides a quick, secure way to manage entry lines and validate your customers' tickets at the gate.

Watch the Video Tutorial

Step-by-Step Guide

1) Download and Install the App

Open the App Store on your iOS device and search for "Yapsody YapScan." The app is completely free to install. Tap the download/get button, and open the app once the download finishes.

2) Sign In to Your Account

Once opened, tap the Sign in button to access the login page. Enter your registered email address and password, then click Log in.

Note: If you initially signed up for a Yapsody account using social credentials, you can also choose to log in using Sign in with Google or Sign in with Apple.

3) Select Your Event

After logging in, your event dashboard will display a list of all your events. Events that are ready for scanning will show a green light next to them. If you tap into an event that is not yet ready for scanning and select a ticket, the app will display a message letting you know exactly when scanning begins.

4) Manual Ticket Scanning and Unscanning

Once you select an active event, your full attendee list will appear.

• To Scan: Tap on an attendee's ticket and select Scan.

• To Unscan (Undo): If you need to revert a scan, simply tap the scanned ticket again and click Unscan.

5) Check Scan History Details

You can easily verify the scanning details of any ticket. Click on Details to review the ticket's full Scan History. This section displays:

• The exact dates and timestamps of when the ticket was scanned or unscanned.

• The total number of times the ticket has been processed.

• The username of the team member who completed the scan.

6) Camera Scan Mode (QR Code Scanning)

For faster entry at the gate, use your device's camera to validate tickets automatically. Tap the Camera Mode icon (the second option located at the bottom of your screen). Center the square viewfinder directly over the ticket’s QR code to scan it instantly.

Post-Scanning Status Alerts:

• Scanned: A green confirmation message will appear if the ticket is valid and processed successfully.

• Ticket Already Scanned: An error message will display if the ticket has already been used.

Test Your Scanner

You can use the sample QR code image below to test your device's camera scanning functionality before your event doors open:

Pro-Tips & Troubleshooting

• Missing Events? If you cannot see your active event on the dashboard, try logging out and logging back into your account.

• Verify Account Settings: Ensure you are signed into the correct Yapsody account and that your profile has been granted the necessary User Permissions to scan tickets.

To check for app updates or to share the download link directly with your gate staff, visit the Yapsody YapScan App Store Page.