Enhancing the Reserved Seating Experience for Presenters and Customers
CompletedThe current state of designing seating charts on Yapsody presents some challenges that hinder both presenters and customers from enjoying an optimal experience. To elevate this experience, we propose a series of improvements that cater to the needs of both parties.
For Presenters:
- Streamlined Layout Design: The current method of designing seating layouts section by section can be cumbersome and time-consuming. Our vision is to introduce a more robust designer interface that empowers you to craft your entire layout seamlessly, encompassing multiple floors, all within a single, user-friendly screen. This will allow you to make real-time adjustments effortlessly.
- Flexible Table Options: In recognition of the diversity of events, we understand the importance of accommodating various seating arrangements. To this end, we will introduce the capability to add rectangular or circular tables to your seating layouts. This feature will grant you the flexibility needed to cater to different event formats.
- Versatile Shape Customization: Instead of being limited to a predefined library of shapes, we will provide intuitive drawing tools. These tools will empower you to design custom shapes for your sections and other points of interest within the layout. This versatility will enable you to create seating arrangements that align precisely with your event's unique requirements.
For Customers:
- Enhanced User Interface: We aim to elevate the user experience for your customers by displaying the entire seating chart on their screens. This comprehensive view, coupled with the ability to zoom in and out, ensures a smoother navigation process, especially for users on smaller screens like mobile devices. This improvement streamlines the seat selection process, making it quicker and more convenient.
- Best Available Option: Recognizing that some customers prefer a hassle-free ticket buying experience, we will introduce a "Best Available" option. This feature will automatically select the most suitable seats based on their preferences, alleviating the need to manually choose specific seats. This streamlined process will appeal to those seeking a swift and effortless ticket purchase.
- Preventing Stray/Orphan Seats: To benefit venues and optimize seat utilization, we will implement a feature to prevent stray or orphan seats. These unoccupied seats can be challenging to sell and disrupt the overall seating arrangement. By eliminating them, we ensure a more efficient ticket sales process and a more visually appealing seating chart.
In conclusion, our commitment is to elevate the reserved seating experience for both presenters and customers. These proposed improvements will not only simplify the design process for presenters but also provide customers with a more user-friendly interface and convenient options for selecting seats, ultimately enhancing the overall event experience.
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Official comment
Dear Presenter,
"We're delighted to announce the successful release of this new feature! To discover how to use it, please visit the following link:
https://support.yapsody.com/hc/en-us/sections/23020121546265-Revamped-Reserved-Seating
If you require any assistance, our 24/7 chat support is available to help."
Regards,
Yapsody
Community Management
Product Support Team
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