How to Book Accessibility Seats

This article explains how to find and book accessibility seats in the online ticket store.

Accessibility seats are reserved for guests with disabilities and their companions. If an event does not offer designated accessibility seating, the accessibility option will not appear during booking.

Step 1: Select Your Event

Find your event in the ticket store and click More Info.

Step 2: Get Tickets

Review the event details provided by the presenter, then click Get Tickets.

Step 3: View the Seating Chart

When the seating chart loads, click the section where you would like to sit.

Step 4: Enable Accessibility View

Locate the Accessibility (wheelchair) option and turn it on.
This will highlight only the available accessibility seats in that section.

Note:
If the accessibility option is not enabled, the map will show all available seats, including standard seating.

Step 5: Select Your Seat

Click the accessibility seat you want to book.
A message will appear explaining who these seats are reserved for.

• Click Confirm to continue

• Click Go Back if you selected the seat by mistake

Step 6: Save to Cart

Your selected seats will appear on the right side of the screen.
Review the details and click Save to Cart.

Step 7: Complete Checkout

On the checkout page, enter your contact details and payment information and complete the purchase.

Important Notes

• If no accessibility seats are configured for the event, the accessibility option will not be available during booking.

• On mobile, after selecting and confirming a seat, you will see a Review button before continuing to Save to Cart and checkout. The rest of the flow is the same.