You will need to refund the tickets from Box Office Interface to transfer tickets to a different Event/Performance.
Kindly follow the below-mentioned steps to transfer tickets to another Event/Performance
- You will need to add a Custom payment method 'Transfer Tickets' under the payment method. On the Top left of your screen, you will get a drop-down when clicked on the Account name, click on the drop-down and go to "Settings".
- Click on the " Accept Payment " tab on the left. Now, click on "Add Payment Method" and select the 'Custom' option from the drop-down menu.
- You will get a pop-up window to enter the name for the Custom payment method. Enter the name 'Transfer Tickets'.
- You will receive the option 'Transfer tickets' while refunding transactions (How do I do this?) for the customers. While transferring tickets to another event/performance, you will need to refund the transaction and select the payment method as 'Transfer Tickets'.
- Once tickets are refunded you will need to book tickets for the customer from Box Office Interface on behalf of the customer for the correct Event/performance and select the same custom payment method 'Transfer Tickets' while booking the tickets.
If you refund the tickets using a custom payment method, then the amount will not be credited to the customer's card and you can issue tickets for the correct event/performance.
Note: The customer will receive a refund email when you refund the tickets as well as the transaction confirmation email for the new transaction with the tickets.
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